Selected work

Research that changes the frame.

A selection of projects that reveal a consistent argument: people are not only users of systems. They are active problem-solvers whose knowledge can change what we study and what we build.

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01

Concept development · computational social science

Research Policy · 2021 · with Andrew Cann

Behavioral innovation

Can we identify innovations that exist as behaviors rather than products?

People constantly develop new ways of doing things, but innovation research has often lacked a way to recognize behaviors as innovations in their own right.

This pilot study developed the concept of behavioral innovation and tested a semantic-search approach for locating novel, useful techniques in large-scale Reddit discussions. It demonstrated a new route for finding grassroots solutions in naturally occurring community data.

Contribution

  • Conceptualized behavioral innovation
  • Designed and led the study
  • Developed the coding framework
  • Connected qualitative theory to machine learning-enabled search
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02

Theory · public health intervention design

Frontiers in Public Health · 2018

The public as innovators

What changes when public health starts with the solutions people create?

Traditional public health models often position experts as intervention designers and community members as recipients. This paper proposed an assets-based complement.

Drawing on user innovation, lead-user methods, positive deviance, and community platforms, it outlines how public health researchers can identify, improve, and diffuse interventions already developed by users.

Contribution

  • Proposed a next-generation intervention model
  • Connected user innovation theory to public health
  • Specified pathways for discovery and diffusion
  • Reframed communities as sources of solutions
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03

Women’s health · user-led coping

PLOS ONE · 2023

Taking their wellbeing into their own hands

What do women develop for themselves when formal care leaves a gap?

Young women with breast cancer frequently experience changes in sexual functioning, yet practical support may be limited. This study examined self-educated and peer-recommended techniques women used during treatment and survivorship.

The findings make visible both the resourcefulness of women and the social pathways through which practices are discovered, tested, and shared.

Contribution

  • Led the patient problem-solving research
  • Identified four domains of user-developed techniques
  • Examined how solutions were discovered and shared
  • Connected survivorship care with user innovation
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04

Research leadership · healthcare

The Better Lab · UCSF Department of Surgery · 2024–2025

Human-centered research for complex care settings

How can rigorous research strengthen design inside constrained health systems?

As Research Director at The Better Lab, I developed research strategy and evaluation methods across a portfolio of human-centered healthcare projects.

The work included trauma-informed care in acute surgery, mobile tools for violence intervention programs, home safety assessment for older adults, micromobility injury prevention, and digital adherence support for tuberculosis care.

Contribution

  • Directed mixed-methods research strategy
  • Led publication development
  • Managed and mentored design researchers
  • Built collaborations across clinical and community partners
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The complete record

Explore the publications.

Peer-reviewed research across user innovation, women’s health, sexual wellbeing, oncology, public health, and healthcare design.

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